![]() Complaints regarding contract terms and conditions, faulty handsets, misleading advertising or misrepresentation, and value-added services such as call-limit agreements should be directed to the National Consumer Commission.The following complaints fall outside of ICASA’s mandate and should be referred to other consumer-protection agencies: Since ICASA was established in terms of the Independent Communications Authority of South Africa Act no.13 of 2000 it is a "creature of statute", we can only deal with complaints that we're mandated to deal with in terms of the applicable legislation and regulations. What types of complaints should I not lodge with ICASA? Broadcasting complaints such as allegations of non-compliance with the broadcaster's licence terms and conditions or applicable legislation or regulations.Billing complaints such as TV licence disputes.Quality-of-service complaints about poor service, or about lost, damaged or stolen mail itemsĬomplaints against broadcasting service providers.Complaints about the billing of data services, voice services and international roamingĬomplaints against postal service providers.Quality-of-service complaints, such as complaints about network coverage dropped calls line installation, activation, transfer and suspension ADSL mobile-number portability or suspension of service. ![]() The categories of complaints that may be lodged with ICASA are as follows:Ĭomplaints against telecommunications service providers You can lodge a complaint against any service provider licensed by ICASA to provide communications services such as broadcasting, telecommunications or postal services. What types of complaints can I lodge with ICASA? Below is a list of the most frequently asked questions we receive from consumers regarding the procedure. In order to fulfil our consumer-protection mandate, we have a certain procedure in place for dealing with consumer complaints. This is achieved through public-awareness programmes and a streamlined complaints-handling system. ICASA’s Consumer Protection unit was established to ensure the continued protection of consumers in the broadcasting, telecommunications and postal sectors. ![]() Frequency Spectrum Usage and Availability.Licence Amendments, Renewals & Transfers.Draft National Radio Frequency Plan 2021.Inquiry: State Of Competition In The ICT Sector.Equity Ownership by Historically Disadvantaged Groups and the application of the ICT Sector Code.Regulations Governing Aspects of the Procedures of the CCC.Draft ICT COVID–19 National Disaster Regulations.Closed Inquiries and Regulatory Processes.Radio Frequency Spectrum Assignment Plans for IMT frequency bands.Draft Radio Frequency Spectrum Assignment Plan for 470 to 694 MHz.Dynamic Spectrum Access and Opportunistic Spectrum Management.Review of the Regulations on the Conveyance of Mail.Subscription Broadcasting Services Market Inquiry.Optimization of the FM Sound Broadcasting.Implementation of the RF Migration Plan and of the IMT Roadmap.Standard terms and conditions for individual Licences.Radio Frequency Spectrum Amendment Regulations.Radio Frequency Spectrum Assignment Plans.Processes and Procedures Regulations for individual licences.Ordering System Specification for Number Portability.End-user and Subscriber Service Charter Amendment Regulations.Conformity Assessment Framework for Equipment Authorization.Advertising, Infomercials and Sponsorship.ICT COVID–19 National Disaster Regulations.Type Approval and Equipment Authorisation.The Constitution of the Republic of South Africa.Promotion of Administrative Justice Act.Spectrum Licence & Type Approval Applications For full details, please click here.Annual reports & parliament presentations COVID-19 Update: To help students through this crisis, The Princeton Review will continue our "Enroll with Confidence" refund policies.
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